Today's idea: Communicate effectively
Communication within an organization is absolutely key to its success, or failure. A leader must be able to express a vision, enthusiastically and clearly. Modern technology allows us instant communication. It's a blessing and a curse. It gives us a chance to relay great ideas, share timely news, or get clarification of a task. Great! But it takes away all the tone and charisma from the exchange. And NO, emoticons do not count as "tone".
At a minimum, effective leaders use the following points in communicating with their team.
- Know your message- Take time to know exactly what you want to say. Say it with enthusiasm.
- Know your audience- Who are these folks and why do they want to hear what I have to say? Understand that, and you can tailor your message to be more effective.
- Know when to be brief- Simplify, Simplify. Simplify.
- Know that timing is critical- Let's talk email and texting. Respond in a timely fashion. Even if you don't know the answer to their question, people want to know they've been heard and you're working on the issue.
- Know what the other person looks or sounds like- Face-to-face or telephone conversation is infinitely more effective than email. It builds stronger relationships. It leaves no ambiguity. Email is a breeding ground for unintended offenses and hard feelings. Use it, but don't rely on it to build a cohesive team.
- Know how to listen- Seek responses. Answer questions. Watch for actions.